Returns

* NEW * Start A Return through our Return Portal!

 

http://southernalt.returnsItems part of our Sale Collection that are discounted automatically are Final Sale.
Items discounted 30% off or more from sales codes (or automatically) are FINAL SALE
These items are not eligible for return. Items returned may be rejected upon review.
Curated with quality and our customer in mind, we hand pick each item to meet our style + standards here at Southern Alternative. 
Your happiness is our goal and we are here to make the return process
fast and simple! We stand by our products and will always work with our customers to find fair solutions to any issues that may arise.

RETURN POLICY

Qualifying items may be returned for STORE CREDIT if the item is received by our returns department no later than 30 days after delivery. The delivery date is determined by the mail carriers tracking information. Store credit will be issued through an E-Gift Card that never expires. With hundreds of new styles that arrive weekly, it is easy to find something new to fall in love with.
We do not offer refunds on purchases.

 

QUALIFYING ITEMS
unwashed ● unworn ● unaltered ● free of pet hair, make up stains + tanning solutions ● free of perfume, body odor and cigarette odor ● Free of rips, stains or holes ● within 30 day time period ● any item not in the final sale section below

 

FINAL SALE ITEMS
styles marked final sale ● accessories ● gift cards ● bodysuits ● swimwear ● bralettes + adhesive petals ● jewelry  ● Items discounted over 30% from sales (or automatically)

 

As of April 2020 we no longer accept returns on bodysuits, intimates or swimwear. We accepted returns on these styles in the past and our returns department have received multiple returns with bodily fluids on them that must be discarded immediately. Due to the growing need to keep a clean and sanitary work environment for our team and customers, we no longer accept these items and they are final sale.

 

Items returned that do not qualify will be sent an invoice to pay for return shipping and will be donated within 15 days if we do not hear back.

 

 

HOW TO MAKE A RETURN

1. Print + Fill out our return form

  Qries

In an effort to create less waste and provide more eco friendly solutions, we no longer provide return forms inside of our packages. If needing to make a return, you can easily print the needed form above and place inside of your return package!

2. Use a pre-paid USPS return label or ship with your carrier of choice

How to ship with a carrier of your choice:
Ship with your desired method as long as you obtain tracking information for the return. Mail to:
ATTN: RETURNS
Southern Alternative
211 Rankin Street
Fayetteville, NC 28301
How to request a pre-paid return label:
Use our new Return Portal to request a label HERE
A return label amount of $6.95 will be deducted from your store credit.
*We are unable to provide return labels for international orders at this time.

3. Enjoy your E-Gift card and snag some new arrivals!

Once mailed back to us, make sure you keep tracking information to ensure it arrives to our facility. Once it does, please allow 10 business days to process your return. Once processed, you will receive an email with an E-Gift Card for the amount of purchase (less shipping charges) that never expires and is ready to be used immediately!
If the item(s) returned do not qualify for a return or outside the return window, a Customer Care Team Member will reach out VIA email to arrange a ship back or donation - along with reason.
Due to fast selling inventory, we do not offer exchanges at this time. Once your return is processed, you will receive an E-Gift Card where you can purchase the correct size needed and it will ship out as soon as possible!
For additional assistance, email Help@SouthernAlternative.com