Items part of our Sale Collection that are discounted automatically are Final Sale.
Items discounted 30% off or more from sales codes (or automatically) are FINAL SALE
These items are not eligible for return. Items returned may be rejected upon review.
styles marked final sale ● accessories ● gift cards ● bodysuits ● swimwear ● bralettes + adhesive petals ● jewelry ● Items discounted over 30% from sales (or automatically)
HOW TO MAKE A RETURN
1. Print + Fill out our return form
2. Use a pre-paid USPS return label or ship with your carrier of choice
How to ship with a carrier of your choice:
Ship with your desired method as long as you obtain tracking information for the return. Mail to:
211 Rankin Street
Fayetteville, NC 28301
How to request a pre-paid return label:
Use our new Return Portal to request a label HERE
A return label amount of $6.95 will be deducted from your store credit.
*We are unable to provide return labels for international orders at this time.
3. Enjoy your E-Gift card and snag some new arrivals!Once mailed back to us, make sure you keep tracking information to ensure it arrives to our facility. Once it does, please allow 10 business days to process your return. Once processed, you will receive an email with an E-Gift Card for the amount of purchase (less shipping charges) that never expires and is ready to be used immediately!
If the item(s) returned do not qualify for a return or outside the return window, a Customer Care Team Member will reach out VIA email to arrange a ship back or donation - along with reason.
Due to fast selling inventory, we do not offer exchanges at this time. Once your return is processed, you will receive an E-Gift Card where you can purchase the correct size needed and it will ship out as soon as possible!
For additional assistance, email Help@SouthernAlternative.com