Styles discounted with codes BF30 / BF40 / SMALL30 / CYBER are FINAL SALE and ineligible for return.
Styles discounted with codes USA30 / FINAL50 / BOGO are FINAL SALE and ineligible for return.
- Merchandise must be UNWASHED and UNWORN with ORIGINAL TAGS attached. Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, then we will not accept the return.
- Merchandise must be free of smells, stains, pet hair, bodily fluid and damages or will be rejected upon arrival.
- Items must be returned within 30 days of delivery. Items past 30 days will not be accepted.
FINAL SALE ITEMS
When should I expect to receive my e-gift card?
Our return processing time is 2-4 business days from when your return was delivered to us. Depending on the volume of returns we receive, a return may take up to 5 business days to be processed. Once your return has been received and inspected, you will be issued an e-gift card the email used at the time of checkout.
What is your exchange policy?
An exchange is the same process as a return. Please return the item(s) that did not work out for you, once your return has been processed you will be issued an e-gift card. The e-gift card can be used to place a new order for the desired exchange items. Any exchanges will be subject to additional shipping charges.
I received a damaged/defective item:
We stand by our products and will always work with our customers to find fair solutions to any issues that may arise. If you have received a damaged or defective product, please contact our Customer Care Team within 3 days of delivery.
Do you offer refunds?
We do not offer refunds to the original form of payment, we only offer store credit for returns. Our customer care team is always willing to help out with any sizing or styling questions you may have. Our e-gift cards never expire and we receive hundreds of new styles on a daily basis making it easy to find a style that works for you! Feel free to reach out and we will gladly assist in finding the perfect item for you!