What is a Pre-Order?
A Pre-Order is a best-selling style that we have likely restocked multiple times, having a Pre-Order allows us to let our customers reserve the style before it arrives and sells out again. Pre-Orders ship at later dates, which are estimated in the title and description of the item!
When am I charged for a Pre-Order?
You are charged at the time of checkout for Pre-Orders.
I need to update my Pre-Order?
If you need to update the information or address on your Pre-Order, please call 910-491-2000 for assistance
Why has my Pre-Order not shipped yet?
Please keep in mind that the date we list for Pre-Order Styles is an estimated date given to us by our vendor. This date can vary depending on the different facets that go into production of the styles. If anything changes in regard to the Pre-Order Date, we will update the product description + title with the information.
I placed an order with a Pre-Order + In Stock Style, will they ship separate?
Yes, if the Pre-Order is not due to arrive within the following couple of business days after you place your order, it will be split. The In Stock items will ship out together and the Pre-Order will ship once it arrives.
I placed an order with Multiple Pre-Orders, will they ship together?
Unless the Pre-Order Styles are arriving within the same time frame they will ship out separate when each one arrives.